Love this location all the people are super nice and friendly.
Overall good location. They are marked wrong in Google maps, it's says there at the Ford dealer and there not, there at the Mitsubishi dealer. Had a snafu with the reservation but they worked diligently with haste to get it fixed and we were satisfied. Only thing was that they did not have the car we reserved, but they did have another vehicle from the same category. I will use them again.
Tried to rent a car for my mom. Wouldn't take a credit card by phone. Wouldn't accept her debit card on site. She is now stranded. Thanks Hertz.
Left my mom stranded in hurricane.
Horrible experience they guys are clowns, I was an hour late for my reservation and they gave my car away did not even try to call me to let me know they were giving my reservation away, then wanted me to wait several hours for a car to become available, total as#clowns, James Evans, espically the guy working named Mauricio Romero guy was useless
RUN FROM THIS PLACE! Call Uber or Lyft or a friend to pick you up. What a bunch of crooks; car dealerships are certainly not the center of honesty and morality, and neither are car rental places.. when you combine the two, you get the perfect storm of sleaze and deceit, and that is what you have at the Hertz Rental at the Ford dealership in New Port Richey; I reserved a premium car ahead of time with a reservation #, and when I called them, they said they didn't haven any premium cars, but could get me in a full size; when I got there they said they didn't have any full size, but did have an SUV, but "he would have to clean it". He then proceeded to try and get me to sign the contract before letting me read it; when I asked for it, he laughed and said "nobody ever reads it" and then tried to intimidate me into not reading it, by showing how long it was and saying "you going to read all this?"; I noticed on the contract there wasn't a single thing about getting the non-disclosed $200 deposit back that suddenly popped up, and there also was no insurance coverage on the car (the car supposed to be being paid for by another company in full except for tax). The man then said that Hertz sucks as a company, and that everyone hates working for them, that he was from the military and was going to go join up again, because his job sucks and he didn't make the rules. So I clicked CANCEL on the machine, that was asking me to sign, and the agent then said that the $204 went through anyway! He then said that it would be refunded in the evening! I called my bank to report the fraud, and they said it wasn't fraud, but that Hertz was refunding $203... I asked where the other dollar was, and she said I would have to call Hertz and ask them! She kept insisting that it was not fraud, which is crazy, because I didn't sign anything or agree to anything. When I mentioned that my attorney is in the room and said it is fraud or theft, then she said she would refund the $1 as a courtesy.. and that was TD Bank. So Hertz profited a dollar for trying to screw me over; I can only imagine the hassle I would have had if something went wrong with the car, if this is what renting it took. Anyway, my advice.. .ride your bicycle where ever you need to go, or take Uber, Lyft or a ride from a friend... RUN AWAY FROM THIS PLACE and don't give them any credit card numbers.
Hertz is a US Car Rental based in Port Richey, Florida. Hertz is located at 10821 US-19, Port Richey, FL 34668, USA.
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